Employment

The San Francisco LGBT Community Center has the following opening(s) at this time:

 

Open positions: 
Employment Services Manager
Housing Counselor
Youth Drop-In Coordinator
Director of Communications
Youth Host Home Program Case Manager
Bi-lingual Employment Services Specialist
Youth Program Assistant
   
Room Rental Coordinator
Employment Services Associate

 


JOB TITLE: Employment Services Manager
REPORT TO: Director of Economic Development
STATUS: Exempt/Full-Time
COMPENSATION: $66,000 full health insurance, paid leave

GENERAL SUMMARY:
The SF LGBT Center’s Economic Development Team seeks an experienced Employment Services Program Manager. The candidate should approach the work with a racial equity lens and have experience supporting and managing staff working with diverse communities with a wide range of needs and experiences. The candidate should exemplify our team leadership values that include:

  • Demonstrated commitment to racial equity and inclusion
  • Commitment to serve the most vulnerable (transgender/gender non-conforming people, people of color, people with disabilities, people who are marginally housed or homeless, unemployed and underemployed people, low-income people, etc.)
  • Accountability and transparency
  • Compassion and humility

The Employment Services Manager coordinates and supports the implementation of employment services programs with the support of the Director of Economic Development including the LGBTQ Employment Program and the Trans Employment Program (TEP). Overall responsibilities include: team member supervision, supporting day to day programming, events, and client services; working with the team and funders to setup program goals, budgets, and progress reporting. In addition, the Employment Services Manager will develop and manage employer relationships, program planning, staff development, and is responsible for tracking data and reporting on program goals and budgets. 

Program Management:  Under the general direction of the Director of Economic Development, design and implement initiatives specifically tailored for trans/GNC/LGBTQ community members and that remove barriers to employment and support skill gains for job seekers. These initiatives may include programming which bundle workforce development, economic security, and/or small business services.

  • Develop, track and assess annual program plans for all employment services programs to ensure alignment of programming with grant deliverables and program priorities
  • Maintain and support Employment Services Program administration, including reporting, filing, supporting all audit preparation and developing monthly and annual program reports. Maintain client files and ensure client confidentiality for program participants. 
  • Ensure data collection and program evaluation that measure program impact. Evaluate program success against established benchmarks and work with the team to improve programs.
  • Lead collaboration for program outreach strategies with employment services team and marketing team including planning and coordinating outreach events; drafting of outreach materials
  • Maintain relationships with collaborative partners, professional networks, and other community groups supporting collaborative programs and activities, referrals, and initiatives. Represent the agency in various workforce and economic development meetings and events
  • Support fundraising for the program, maintain overall communication with funders and grantors in this work, including the Human Services Agency, SF Office of Economic and Workforce Development and foundation/corporate funders.
  • Provide support as needed to gather information for grant reports to develop and submit grant proposals
  • Research emerging trends and strategies in in the workforce and vocational services sector, and participate in long-range program planning


Team Management:  Model and cultivate a strong and healthy workplace culture with a whole-person approach to management and supervision. Directly supervise Employment Services Specialist(s) and Associate(s) as well additional Employment Services program staff, interns or volunteers that join the team as the program grows.

  • Provide direct supervision that ensures each staff member has ongoing support for direct service work, including tools to work with vulnerable clients and community engagement
  • Create an individual work plan for each staff supervised that supports sustainable capacity for program deliverables and includes professional development strategies
  • Provide internal trainings and arrange external trainings to support the professional development and build the capacity of team members in employment services

Program Delivery:  Work with the employment services team to support ongoing direct services and programs.

  • Provide individual services to program participants, including intakes and assessment, case management, coaching on job search and career development, and placement of individuals in jobs
  • Assess participants' occupational skills and interests as they pertain to the local job market and assist them in setting and reaching appropriate employment objectives. Provide career and vocational and employment counseling and support the development of an Employment Action Plan
  • Provide ongoing support to participants in the implementation of their Employment Action Plan as they navigate the job market and provide internal and external referrals as needed
  • Coordinate, develop, and facilitate job search workshops and groups tailored specifically for trans/GNC/LGBTQ community members with multiple barriers to employment on a variety of topics including: resume and cover letter writing; completing employment applications; interviewing techniques; networking; effective workplace communication
  • Develop and facilitate individual and group instruction through demonstration, lecture, guest speakers, cooperative learning activities/ teaching which address learning styles and disabilities
  • Manage LGBTQ Career Fair and other hiring events throughout the year, including leading the team on employer engagement, and program development

ESSENTIAL QUALIFICATIONS

  • Understanding of the needs of vulnerable LGBT communities, strategies to meet their needs, and ability work with a broad range of constituents, program participants, and stakeholders representing the full diversity of the LGBTQ and allied communities
  • Commitment to the mission of the SF LGBT Center and a strong commitment to racial, social and economic justice. A champion for building pathways for people not served by mainstream systems
  • Experience in supervising staff with a wide range of work styles and a racial equity lens.
  • Minimum two years of experience working in workforce development and/or trauma-informed case management work
  • Demonstrated ability to work with a broad cross-section of the LGBT community.  Strong competence in transgender issues and culture is highly desired
  • Strong communication and interpersonal skills, ability to maintain confidentiality
  • Innovative and entrepreneurial approach, including solution-oriented approaches to complex issues. Commitment to alternative organizational structures and leadership models that share power and decision making with team members effectively.
  • Ability to work in a culturally diverse and fast-paced environment.
  • Fluency in English is required. Spanish bilingual skills highly desired.
  • Extremely organized, efficient and detailed oriented. 
  • Excellent computer skills, including experience with Microsoft Office (Word, Excel, PowerPoint, Access, Outlook).  Salesforce proficiency highly desired. Experience with project management tools.
  • Availability on some weeknights and occasional weekends

 

THE SAN FRANCISCO LGBT COMMUNITY CENTER  
The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by:

     • Fostering greater opportunities for people to thrive.

     • Organizing for our future.

     • Celebrating our history and culture.

     • Building resources to create a legacy for future generations.

EQUAL OPPORTUNITY
The Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender or intersex are encouraged to apply.  The Center maintains a policy of non-discrimination with respect to employees and applicants for employment.  No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status, or any other basis prohibited by statute.

APPLICATION PROCESS

Submit both resume and cover letter expressing your interest, experience and qualifications to jobs@sfcenter.org.  Please include Manager of Employment Services in the subject line. 

NO PHONE CALLS PLEASE.  DEADLINE Position open until filled. www.sfcenter.org

 


JOB TITLE:  Housing Counselor
REPORTS TO: Associate Director of Housing Program  
STATUS:  Full-Time/Non-Exempt/Permanent
COMPENSATION: $24.50 Per Hour (Annual Salary is $50,960). Competitive Salary includes paid medical insurance, paid vacation time, personal days, health days, and holidays 
SCHEDULE: Mon-Fri; flexibility and monthly Saturdays and weekday evenings will be required

GENERAL SUMMARY: The Housing Counselor is responsible for leading, coordinating and supporting the implementation of housing and financial services programs. The primary programs are our First Time Homebuyer program, Rental program, and Lending Circles. Overall responsibilities include program planning and evaluation, provision of one-on-one financial counseling including counseling for first time homebuyers and renters, provision of financial services workshops, grant reporting, supervision of volunteers and collaboration with consultants working with the Manager of Financial Services to develop and implement program activities.

Learn more about the SF LGBT Center and all of our programs at www.sfcenter.org

The candidate should exemplify our team values that include:  

  • Demonstrated commitment to racial equity and inclusion 
  • Commitment to serve the most vulnerable (transgender/gender non-conforming people, people of color, people with disabilities, people who are marginally housed or homeless, unemployed and underemployed people, low-income people, etc.) 
  • Accountability and transparency 
  • Compassion and humility  

ESSENTIAL JOB FUNCTIONS: Under the direction of the Associate Director of Housing Programs, this position:

  • Supports all aspects of the Center's housing and financial services programs, including outreach, delivery of program activities, evaluation and program administration. 
  • Provides individual services to program participants, including intakes and assessment, client services eligibility, identify immediate needs in order to provide financial services to LGBTQ participants, and link them to the appropriate services. 
  • Conducts one-on-one counseling with participants, including working with each participant to assess their financial situation, goals and needs. Assists participants in developing a budget and setting financial goals; produce written action plans that support their goals.
  • Motivate participants to implement the established plan, and provide on-going one-on-one support as needed to assist participants in meeting established goals and priorities; provide service and problem-solving assistance for participant inquiries and case management.
  • Provide information and/or referral to participants on financial literacy issues, including, but not limited to bankruptcy, collection action, court judgment, credit education, credit reports, housing issues, consumer protection laws, etc.
  • Explain credit report ratings and protections laws to participants and provide answers to participants' questions.
  • Support scheduling and logistical support for intake appointments and orientation sessions, and processing of program applications and client data, and coordination of VITA volunteers.
  • Assist in helping the department maintain our HUD certification. This includes thorough recordkeeping and client follow up, as well as assisting with quarterly reporting requirements.
  • Helps design and implement initiatives that build the financial security of participants, including projects which integrate our other programs including workforce development and small business (examples include: Volunteer Income Tax Assistance (VITA) and Lending Circles)
  • Contributes ideas and implements outreach and marketing strategies to increase overall awareness of our services and to recruit participants for specific workshops and programs
  • Provide recruitment, supervision and training of program interns, volunteers and consultants
  • Manages relationships with key funders including but not limited to HomeownershipSF, the Mayor’s Office of Housing and corporate funders
  • Coordinates and facilitates monthly program workshops, including first time homebuyer workshops, rental workshops, and financial literacy workshops.
  • Builds partnerships with other Center staff and collaborative agencies. 
  • Represents the agency in various financial services and economic development meetings and events. 
  • Supports all administrative functions of the Financial Services Program, including monthly, quarterly and annual reports with program statistics and written narratives.  
  • Actively participate as a member of the Economic Development team. Support Economic Development program activities, and general Center functions as appropriate.

QUALIFICATIONS & EXPERIENCE 

  • Cultural humility and demonstrated commitment to the transgender community and familiarity with the diversity of transgender, lesbian, gay, and bisexual identities and experiences are required. 
  • A minimum of two years of experience in financial services, access to housing, asset building, first time homebuyers programs or other experience building the financial security of low to moderate income individuals.
  • Spanish bilingual skills highly desired. Fluency in English is required.   
  • Detail-oriented, hardworking, and able to complete paperwork accurately and in a timely manner.  
  • Excellent presentation skills, including networking and public speaking or group facilitation. 
  • Strong communication and conflict resolution skills, ability to maintain confidentiality. 
  • Strong interpersonal relationship skills and ability to work both independently and within a team-oriented organizational structure. Experience working collaboratively with multiple agencies desired.  
  • Strong verbal and written communications skills. 
  • Computer proficient in MS Office or similar programs, understanding of concept of relational database, competent in using Internet and excellent research abilities.  
  • Innovative and entrepreneurial approach, including solution oriented approaches to complex issues. Ability to adapt to changing environment and priorities.  
  • Commitment to the mission of the San Francisco LGBT Community Center.  Experience and commitment to working in a multicultural environment. 
  • Must be able to work in a culturally diverse and fast paced environment. 
  • Requires flexibility in working some evenings and/or weekend hours. 

THE SF LGBT CENTER  
The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies.  The Center’s strategies inspire and strengthen our community by: 

  • Fostering greater opportunities for people to thrive. 
  • Organizing for our future. 
  • Celebrating our history and culture. 
  • Building resources to create a legacy for future generations. 

EQUAL OPPORTUNITY 

The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status or any other basis prohibited by statute. 

APPLICATION PROCESS 

Submit both resume and cover letter expressing your interest, experience, and qualifications to:  

The SF LGBT Community Center 
1800 Market Street 
San Francisco CA 94102 
www.sfcenter.org

Email: jobs@sfcenter.org Or fax to: (415) 865-5501 

Please include: Housing Counselor in subject line.  

NO PHONE CALLS PLEASE. DEADLINE: Open until filled  


JOB TITLE: Youth Drop-in Coordinator   
REPORTS TO:  Youth Drop-In Program Manager
STATUS:  Full-Time/40 hours/week/Non-Exempt
COMPENSATION: $24.50/hour (Annual Salary is $50,960), Paid medical insurance, paid vacation time, personal days, health days and holidays.   
SCHEDULE:  Tuesday – Saturday and occasional evening hours required.

Summary:  The Youth Services at the SF LGBT Center include structured group programming, crisis intervention and referral services, leadership development, a dedicated drop-in youth space, on-site access to therapy and counseling and a Host Home program. Low-barrier services are designed to reach disconnected lesbian, gay, bisexual, transgender, queer and questioning (LGBTQQ) youth ages 16 – 24. The program is rooted in community building, trauma-informed care and harm reduction models. A high percentage of program participants have experienced physical and/or sexual abuse, homelessness, engagement with criminal justice and/or foster care systems, substance use/abuse, and/or mental health challenges.

Role Overview: Under the direction of the Youth Drop-in Program Manager, the Youth Drop-in Coordinator implements innovative group and drop-in programming with a focus on health and wellness, arts and culture, economic empowerment, leadership development and community building.  

Essential Responsibilities

  • Coordinate and implement all group activities for youth participants including one or more of the following: drop- in activities, workshops, meal nights, special events, and other youth program activities. Coordination of events will include: facilitation or co-facilitation of group activities; creation of curricula and workshop materials, and coordination of services provided by collaborative partners.
  • Ensure that community agreements and policies related to the youth space and provision of youth services are followed.  Identify youth program participants who have referral, crisis intervention and/or case management needs or behavioral issues and refer them to internal or external resources for support.
  • Support activities conducted by collaborative partners, including maintaining appropriate relationships with partner program staff and basic understanding of referral/resource networks for transitional age youth.
  • Create and distribute monthly Drop-in calendar to partnering agencies and youth participants.
  • Execute outreach activities to ensure program promotion and participation.
  • Collect required data from all program participants; ensure program materials and supplies are adequate for program needs, and that the youth space is well maintained.
  • Provide monthly written reports and other administrative data entry required by Program Manager.
  • Actively participate as a member of the program team, including provision of back up for other program staff as needed.
  • Work Tuesday – Saturday. Occasional evening hours will be required.
  • Other duties as assigned.

Essential Qualifications and Experience

  1. Commitment to the mission of the SF LGBT Center and a strong commitment to racial, social and economic justice. Experience and commitment to working in a multicultural environment.
  2. Understanding of the needs of vulnerable LGBTQ communities, strategies to meet their needs, and ability to work with a broad range of constituents, program participants, and stakeholders representing the full diversity of the LGBTQ and allied communities.  A champion for building pathways for people not served by mainstream systems.  
  3. Minimum two years experience in working with LGBTQQ youth and demonstrated ability to work with homeless and/or marginally housed, disengaged transitional age youth (16-24). Strong cultural competency regarding transgender and gender non-conforming youth, communities of color, and youth needing mental health support.
  4. Experience with working in drop-in space and/or workshop facilitation strongly preferred.
  5. Ability to work within a harm reduction model and experience working in trauma informed programs as well as strong experience providing services addressing homelessness, violence, substance use, mental health, and criminal justice systems. 
  6. Strong interpersonal, communication, conflict resolution and de-escalation skills. Excellent customer service abilities, outgoing and engaging personality.
  7. Ability to maintain confidentiality. As youth services are provided within a collaborative context, position may need to meet guidelines established by collaborative partners to share confidential client information across agencies.
  8. Familiarity with youth empowerment, harm reduction and trauma informed models of service provision.
  9. Ability to work independently, collaboratively with supervisor or as part of a team in a fast-paced environment.
  10. Computer/PC literacy, including Internet proficiency, Microsoft Office software and networked systems. Salesforce experience desired.
  11. Fluency in English is required.  Bilingual or ASL skills highly desired.
  12. Criminal background and TB Test clearance required.

THE SF LGBT CENTER  
The mission of the Center is to connect our diverse community to opportunities, resources, and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by: 

     • Fostering greater opportunities for people to thrive 
     • Organizing for our future 
     • Celebrating our history and culture 
     • Building resources to create a legacy for future generations 

EQUAL OPPORTUNITY 
The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status or any other basis prohibited by statute. 

APPLICATION PROCESS
Submit:

  • Cover letter expressing your interest  
  • Resume detailing experience/qualifications 

  
SF LGBT Center
1800 Market Street
San Francisco CA 94102

www.sfcenter.org

Email: jobs@sfcenter.org

Or fax to: (415) 865-5501

Please include: Youth Drop-In Coordinator in subject line 

NO PHONE CALLS PLEASE

DEADLINE: Open until filled. First round of applicants will be reviewed by December 1, 2018  


JOB TITLE: Director of Communications 
REPORTS TO: Deputy Executive Director 
STATUS: Full time / Exempt 
COMPENSATION: $80,000/annually and competitive benefits 
SCHEDULE: Monday-Friday; flexibility and occasional evenings will be required 

The Director of Communications is a key leadership position on the Center’s staff with core responsibility for strengthening and expanding the Center’s branding, marketing and communication efforts to advance the agency’s mission and vision. This position leads the organization in demonstrating the deep impact it has on the community. It works across all teams to develop short and long-term communication, media and promotional strategies, manage media relations, video production, publications and generate content for a broad range of media platforms. This position functions as the chief marketing writer for the fundraising team and chief copy-editor for various written communications across the organization. It has a wide range of responsibilities from developing strategy to implementation. This is a leadership position within the organization. 

Essential Job Functions: 

1. Develop, maintain and evaluate the Center’s marketing and communications plan, oversee brand identity, voice and positioning and define key organizational messaging strategy to improve the organization’s visibility and advance its goals. 

2. Work across all departments to develop messages on LGBT community/movement issues and programmatic and strategic initiatives. Work with staff to ensure brand consistency across all marketing materials, set communications goals, institutionalize best practices, and track and report on success. 

3. Craft and execute proactive media outreach across all platforms including traditional, new media and social media. Execute rapid response for breaking news stories. Monitor incoming and external media across all platforms. 

4. Conduct all media relations (creating press advisories and releases, fielding reporter inquiries and managing press conferences). Develop and maintain relationships with bloggers, print, television and radio reporters, columnists, producers and editorial staff. Pitch and frame news stories. Brief, prepare and media train organization’s spokespeople. 

5. Serve as project manager, editor-in-chief and chief content developer for all major communications channels and publications including social media networks, mass e-mail, annual report, brochures, videos, blogs and more. Manage the organization’s website including writing content, managing aesthetic quality, information architecture, navigation and overall user experience. 

6. Develop fundraising messages and generate communications to grow contributed income. (Excluding grant writing). 

7. Supervise contractors including graphic designers, printers and other freelancers. Supervise volunteers and interns. 

8. Contribute to the overall strategic leadership, management and direction of the Center. Partner with all teams, Deputy Executive Director and Executive Director to achieve marketing strategies and goals and interface with the Center’s board of directors on appropriate issues. 

9. Other duties as assigned 

Minimum Qualifications: 

1. Commitment to the mission of the SF LGBT Center and a strong commitment to racial, social and economic justice. Understanding of the needs of vulnerable LGBTQ communities and ability to work with a broad range of constituents and stakeholders representing the LGBTQ and allied communities. 

2. At least five years’ experience in managing marketing/communications functions required. LGBT-related communications and marketing experience preferred. 

3. Exceptional writing, editing, verbal, interpersonal, presentation and analytical skills required. 

4. Extensive experience in working with new, social and traditional media. 

5. Proven ability to manage websites and organizational brand strategy and identity. 

6. Experience in media relations including relationship building, message development, and convincing reporters and producers to create stories. Experience in crisis communications strongly desired. 

7. Strong ability to navigate and work with the constantly changing technology of successful communications. Experience across all social media platforms, analytics software, communications databases and automated e-mail marketing tools. Experience in using data and research to tell stories highly desired. 

8. Experience managing consultants and mentoring staff. Supportive work style that motivates staff to deliver superior work, strong partnership, managerial and strategic planning skills. 

9. Strong organizational skills including budgeting, attention to detail, ability to work well under pressure and deadlines and a strong record of making good judgment calls about communication priorities and management of resources. 

10. Innovative and entrepreneurial approach, including solution oriented approaches to complex issues. Ability to learn and internalize new information, concepts and practices. Ability to think critically, analyze problems and contribute to agency leadership. Ability to work in a culturally diverse and fast-paced environment. 

THE SF LGBT CENTER 
The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by: 

• Fostering greater opportunities for people to thrive. • Organizing for our future. • Celebrating our history and culture. • Building resources to create a legacy for future generations. 

EQUAL OPPORTUNITY 
The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status or any other basis prohibited by statute. 

APPLICATION PROCESS 

Submit: 

1. Cover letter expressing your interest 

2. Resume detailing experience/qualifications 

3. Writing Sample (two pages maximum) 

 

Submit to: SF LGBT Center 

1800 Market Street 

San Francisco CA 94102 Email: jobs@sfcenter.org Or fax to: (415) 865-5501 

Please include: Director of Communications in subject line 

NO PHONE CALLS PLEASE
 



JOB TITLE: Youth Host Home Program Case Manager 
REPORTS TO: Youth Host Home Program Manager 
STATUS: Full time / 40 hours/week/Non-Exempt 
COMPENSATION: $24.50/hour (Annual Salary is $50,960), Paid medical insurance, paid vacation time, personal days, health days and holidays. 

The Youth Services at the SF LGBT Center include structured group programming, crisis intervention and referral services, leadership development, a dedicated drop-in youth space, on-site access to therapy and counseling. Low-barrier services are designed to reach disconnected lesbian, gay, bisexual, transgender, queer and questioning (LGBTQQ) youth ages 16 – 24. The program is rooted in community building, trauma-informed care and harm reduction models. A high percentage of program participants have experienced physical and/or sexual abuse, homelessness, engagement with criminal justice and/or foster care systems, substance use/abuse, and/or mental health challenges. Through a partnership with the Department of Homelessness and Supportive Housing, the Center’s youth services are expanding to pilot and develop San Francisco’s first Host Homes program for transitional aged youth. 

Role Overview: The Center will be hiring two full time Youth Host Home Program Case Managers who will have responsibility for: providing case management to youth in the program (pre, during and post host home residency), supporting positive relationships between hosts and youth and supporting the overall development and implementation of the program. 

Essential Job Functions: 

* Provide ongoing supportive case management, housing match, crisis assistance, conflict resolution and stabilization services to youth (clients) enrolled in host home program. 

* Establish Individual Development Plans in partnership with clients that address recovery, emotional and psychological issues, vocational and educational development, employment, financial management, and prioritization of needs. 

* Assist clients in obtaining and maintaining public benefits. Provide referrals for and solve problems related to county, state and federal benefits programs. Identify, apply for and establish appointments for available services such as cash aid, food programs, medical clinics and in-home support. Accompany clients to critical appointments and or meetings when deeper support is needed. 

* Establish a transition plan with clients to ensure they move into preferably long-term stable housing at the end of host home residency. 

* Support intake, assessment and evaluation for client engagement in program. 

* Document client progress records in a timely manner, maintain and monitor client files and/or database. Document all outcomes. Create reports based on information compiled. 

* Conduct safety and wellness checks and home visits regularly. 

* Assist with building and refining program policies and procedures to continually fine-tune the program. 

* Assist with identifying, screening and training volunteer community members who will volunteer to host clients. 

* Maintain strong relationships with collaborative partners and hosts. Attend multi-agency and partner meetings. Assist clients in negotiating conflicts with partner agencies. 

* Cultivate a culture of learning: attend regular, ongoing trainings related to topics connected to Host Homes, including supporting youth experiencing housing instability, positive youth development, harm reduction and trauma-informed care. 

* Comply with all policies and procedures. 

* Perform other related duties as assigned 

 

Qualifications and Experience: 

** Commitment to the mission of the SF LGBT Center and a strong commitment to racial, social and economic justice. Experience and commitment to working in a multicultural environment. 

** Understanding of the needs of vulnerable LGBT communities, strategies to meet their needs, and ability to work with a broad range of constituents, program participants, and stakeholders representing the full diversity of the LGBTQ and allied communities. A champion for building pathways for people not served by mainstream systems. 

** Minimum two years’ experience working in a case management role in youth services. 

** Minimum one-year experience in working with LGBTQQ youth and demonstrated ability to work with transitional age youth 18– 24 with strong cultural competency regarding transgender and gender non-conforming youth, communities of color, homelessness and mental health. 

** Ability to work within a harm reduction model and experience working on trauma informed programs as well as strong experience providing services addressing homelessness, violence, substance use, mental health, and criminal justice systems. 

** Strong communication, conflict resolution and de-escalation skills, ability to maintain confidentiality. 

** Excellent customer-service abilities. Outgoing and engaging personality. 

** Ability to work independently, collaboratively with supervisor or as part of a team in a fast-paced environment. Experience working collaboratively with multiple agencies desired. 

** Computer/PC literacy, including Internet proficiency, Microsoft Office software and networked systems mandatory, Salesforce experienced desirable. 

*** Fluency in English is required. Bilingual or ASL skills highly desired. 

*** Must have successful completion of criminal background screening and TB test clearance. 

EQUAL OPPORTUNITY
The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status or any other basis prohibited by statute. 

APPLICATION PROCESS 

Submit both resume and cover letter expressing your interest, experience, and qualifications to: 

The SF LGBT Community Center 1800 Market Street San Francisco CA 94102 www.sfcenter.org 

Email: jobs@sfcenter.org Or fax to: (415) 865-5501 

Please include: Youth Host Home Program Case Manager in subject line. NO PHONE CALLS PLEASE. DEADLINE: Open until filled

 


JOB TITLE: Bi-lingual Employment Services Specialist
REPORTS TO:  Director of Economic Development
STATUS: Full-Time/ Non-Exempt/ Permanent
COMPENSATION: $24.50 Per Hour (Annual Salary is $50,960). Competitive Salary includes paid medical insurance, paid vacation time, personal days, health days, and holidays
SCHEDULE: Monday-Friday; flexibility and occasional evenings will be required

GENERAL SUMMARY:  Under the direction of the and Director of Economic Development, the Employment Services Specialist provides job search, case management, and placement assistance to the Center’s Trans Employment Program and LGBTQ Employment Services clients with multiple barriers to employment. The Center’s Employment Services programs offer vocational case management, placement, and referrals services, as well as retention support to participants and community partners.  

Learn more about the SF LGBT Center and all our programs at www.sfcenter.org.

The candidate should exemplify our team values that include:

  • Demonstrated commitment to racial equity and inclusion
  • Commitment to serve the most vulnerable (transgender/gender non-conforming people, people of color, people with disabilities, people who are marginally housed or homeless, unemployed and underemployed people, low-income people, etc.)
  • Accountability and transparency
  • Compassion and humility


ESSENTIAL JOB FUNCTIONS: Under the general direction of the Director of Economic Development, this position:

  •  Supports all aspects of the Center's Employment Services, including delivering on grant outcomes, implementing day-to-day workforce development activities, outreach, implementation of program activities, evaluation and program administration.
  • Provides individual services to program participants, including intakes and assessment, client services eligibility, identify immediate needs to provide employment services to LGBTQ participants, and link them to the appropriate services.
  • Assists clients in identifying appropriate short and long-term employment objectives, map out strategies for reaching employment objectives, provides corresponding job development, and support the client throughout the job search.
  • Provides vocational counseling, including case management, coaching on job search and career development. Assists in the development of an Employment Action Plan by determining clients' educational and professional qualifications and transferable skills and makes appropriate job referrals and assists with job matching and placement.
  • Helps clients navigate The Center and collaborative services to pursue their employment goals through job search workshops, life skill classes, and resource referrals. Provides referrals for participant support services as necessary, including: counseling, legal, crisis intervention, housing, transportation, and medical.
  • Coordinates and facilitate job search workshops and life skills classes tailored specifically for Trans/GNC/LGBTQ community members with multiple barriers to employment on a variety of topics including: resume and cover letter writing, completing employment applications, interviewing techniques, networking, effective workplace communication, pre-job fair tips, and more.
  • Coordinates and conducts individual and group instruction through demonstration, lecture, guest speakers, cooperative learning activities, and other modalities of teaching, which address learning style differences and potential learning disabilities.
  • Maintains client files, ensures confidentiality for program participants and follows-up on a consistent and recurring basis.
  • Supports career fairs and other employment services events, including all employer engagement, event planning and development.
  • Builds partnerships with other Center staff and collaborative agencies.
  • Represents the agency in various workforce and economic development meetings and events.
  • Supports all administrative functions of the Employment Services Program, including monthly, quarterly and annual reports with program statistics and written narratives.
  • Actively participate as a member of the Economic Development team. Support Economic Development program activities, and general Center functions as appropriate.

QUALIFICATIONS & EXPERIENCE

  • Cultural humility and demonstrated commitment to the transgender community and familiarity with the diversity of transgender, lesbian, gay, and bisexual identities and experiences are required.
  • A minimum of two years of experience in workforce development or employment services, community development, case management, volunteer management or job development to adults from various professional backgrounds with barriers to employment, is required. Spanish bilingual skills highly desired. Fluency in English is required.  Fluency in Spanish is required.
  • Detail-oriented, hardworking, and able to complete paperwork accurately and in a timely manner.
  •  Excellent presentation skills, including networking and public speaking or group facilitation.
  • Understanding of local resources, local and state employment laws, and employment resources for the transgender communities.
  • Strong communication and conflict resolution skills, ability to maintain confidentiality.
  • Strong interpersonal relationship skills and ability to work both independently and within a team-oriented organizational structure. Experience working collaboratively with multiple agencies desired.
  • Strong verbal and written communications skills.
  • Computer proficient in MS Office or similar programs, understanding of concept of relational database, competent in using Internet and excellent research abilities.
  • Innovative and entrepreneurial approach, including solution-oriented approaches to complex issues. Ability to adapt to changing environment and priorities.
  • Commitment to the mission of the San Francisco LGBT Community Center.  Experience and commitment to working in a multicultural environment.
  • Must be able to work in a culturally diverse and fast paced environment.
  • Requires flexibility in working some evenings and/or weekend hours.

THE SF LGBT CENTER

The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies.  The Center’s strategies inspire and strengthen our community by:

  • Fostering greater opportunities for people to thrive.
  • Organizing for our future.
  • Celebrating our history and culture.
  • Building resources to create a legacy for future generations.

EQUAL OPPORTUNITY

The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status or any other basis prohibited by statute.

APPLICATION PROCESS

Submit both resume and cover letter expressing your interest, experience, and qualifications to:

The SF LGBT Community Center
1800 Market Street
San Francisco CA 94102

www.sfcenter.org

Email: jobs@sfcenter.org Or fax to: (415) 865-5501

Please include: Bilingual Employment Services Specialist in subject line.

NO PHONE CALLS PLEASE. DEADLINE: Open until filled
 


JOB TITLE: Youth Program Assistant   
REPORTS TO: Associate Director of Youth Programs
STATUS: Part-time/25 hours per week/Non-Exempt   
COMPENSATION: $22/hour; paid medical insurance, vacation time, health days & holidays
SCHEDULE: Tuesday – Saturday, including some evenings

Summary:  Youth Services at the SF LGBT Center include structured group programming, crisis intervention, referrals, leadership development, dedicated drop-in youth space, on-site access to therapy & counseling, and a Host Home program. Low-barrier services are designed to reach disconnected lesbian, gay, bisexual, transgender, queer and questioning (LGBTQQ) youth ages 16-24. The program is rooted in community building, trauma-informed care and harm reduction models. A high percentage of program participants have experienced physical and/or sexual abuse, homelessness, engagement with criminal justice and/or foster care systems, substance use/abuse, and/or mental health challenges.

Role Overview: Under the direction of the Associate Director of Youth Programs, the Youth Program Assistant supports drop in and group programs in the areas of health and wellness, arts and culture, economic empowerment, leadership, and community building. 

Essential Responsibilities:

  1. Support Youth Services activities and programming such as drop in, workshops, meal nights, special events, and the Youth Leadership Council. Support may include: supervision and co-facilitation of group activities; helping with creation of curricula and workshop materials; and assisting with coordination of services provided by collaborative partners
  2. Participate in ongoing development of community agreements and policies related to the youth space and ensure these are followed in the provision of youth services
  3. Assist in identifying program participants who have crisis intervention, case management or behavioral issues, and refer them to internal or external resources for support
  4. Support activities conducted by collaborative partners, including maintaining appropriate relationships with partner program staff and basic understanding of referral/resource networks for transitional age youth
  5. Assist with community outreach activities at local events, festivals, conferences, resource fairs and street outreach to encourage program promotion and participation
  6. Update and maintain youth program related social media.
  7. Ensure data is collected and entered into database system
  8. Ensure program materials and supplies are adequate for program needs, including updating inventory
  9. Assist with daily maintenance of youth space, including light janitorial
  10. Actively participate as a member of the program team, including provision of back up for other program staff as needed
  11. Other duties as assigned


Qualifications & Experience

  1. Commitment to the mission of the SF LGBT Center and a strong commitment to racial, social and economic justice.  Experience and commitment to working in a multicultural environment.
  2. Understanding of the needs of vulnerable LGBTQ communities, strategies to meet their needs, and ability to work with a broad range of constituents, program participants, and stakeholders representing the full diversity of the LGBTQ and allied communities. A champion for building pathways for people not served by mainstream systems.
  3. Minimum one-year experience working with LGBTQQ youth and/or homeless and/or marginally housed, disengaged transitional age youth (16 – 24).
  4.  Strong cultural competency regarding transgender and gender non-conforming youth, communities of color, and youth needing mental health support.
  5. Experience with drop-in services and/or workshop facilitation strongly preferred.
  6. Ability to work within a harm reduction model and trauma informed programs
  7. Experience providing services addressing homelessness, violence, substance use, mental health, and/or criminal justice systems. 
  8. Strong interpersonal, communication and conflict resolution skills.
  9. Ability to maintain confidentiality. As youth services are provided within a collaborative context, position may need to meet guidelines established by collaborative partners to share confidential client information across agencies.
  10. Ability to work independently, collaboratively with supervisor, and as part of a team in a fast-paced environment. 
  11. Computer/PC literacy, including Internet proficiency, Microsoft Office software and networked systems.  Salesforce experience desired.
  12. Fluency in English is required.  Bilingual or ASL skills highly desired.
  13. Criminal background and TB Test clearance required.

THE SF LGBT CENTER

The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by:

     • Fostering greater opportunities for people to thrive.

     • Organizing for our future.

     • Celebrating our history and culture.

     • Building resources to create a legacy for future generations

 

EQUAL OPPORTUNITY

The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status or any other basis prohibited by statute.

 

APPLICATION PROCESS

Submit: Cover letter expressing your interest and resume detailing experience/qualifications

SF LGBT Community Center

1800 Market Street

San Francisco CA 94102

www.sfcenter.org

Email: jobs@sfcenter.org

Please include: Youth Program Assistant in subject line

NO PHONE CALLS PLEASE

Deadline: open until filled


JOB TITLE: Room Rental Coordinator
REPORTS TO: Facilities Manager
STATUS: Full-time/Non-Exempt   
COMPENSATION: $24.50/hour; paid medical insurance, vacation time, health days & holidays
SCHEDULE: Tuesday – Saturday, 12pm-8pm

Summary:  The Room Rental Coordinator works under the direction of the Facilities Manager to coordinate all venue requirements for onsite events including liaison w/ event holders, booking/reservations, set up and management of room and equipment rental, event clean- up, and follow-up invoicing. The Room Rental Coordinator may also participate in other facilities related tasks to ensure the effectiveness of the facilities team and to support a safe, clean, community-oriented, and cost-effective Community Center. This person will interface with a variety of non-profit organizations and individuals in the lesbian, gay, bisexual and transgender community.

Essential Responsibilities:

·         Act as liaison to event holders and community groups, including being initial contact for all bookings; logistics; set-up, equipment & security issues; set up & maintenance of rooms; services & equipment for short term and event rentals.

·         Act as primary contact for event holders throughout event planning, implementation and wrap-up.

·         Support safety functions including opening & closing procedures for the building; identification of safety/security issues and notification of appropriate staff and/or authorities according to established safety & security procedures; identify & implement solutions to immediate safety and/or building related problems.

·         During evenings, week-ends, or when the Facilities Manager is off-site, responsible for trouble- shooting security, maintenance and/or repair issues, following established policies & procedures related to building operations, safety and security. Responsible for documenting and promptly reporting any security or operations issues according to established policy.

·         Provide back up to other members of the facilities team to ensure safe and effective management of facilities as requested and appropriate (i.e. cleaning surfaces/floors, stocking/cleaning restrooms).

·         Assist Facilities Manager and Director of Operations in developing, implementing, and evaluating short- and long-term plans for events/rentals, including marketing strategies, policies for events, guidelines for community use of facilities, and procedures designed to ensure customer satisfaction.

·         Share after hours on-call responsibility on an emergency basis.

·         Other duties as assigned.

Qualifications & Experience

·         Experience/familiarity with the needs of vulnerable LGBTQ communities and ability to work with a broad range of constituents, program participants, and stakeholders representing the full diversity of the LGBTQ and allied communities.

·         Commitment to the mission of the SF LGBT Center and a strong commitment to racial, social and economic justice.  Experience and commitment to working in a multicultural environment.

·         Strong problem-solving, trouble-shooting, conflict resolution and de-escalation skills. Able to remain calm and composed in high-stress situations.

·         Ability to work independently and under limited supervision.

·         Familiarity with event production, including lighting, sound, staging and other aspects.

·         Ability to create and follow written instructions and diagrams.

·         Strong customer service/communication skills are essential. Sales experience a plus.

·         Basic computer literacy required (word processing and email); experience with event scheduling software (such as Eventpro) strongly desired.

·         Ability to work well with community-based organizations and develop/maintain supportive working relationships with those organizations.

·         Familiarity with facility operating systems & maintenance, and some basic repair skills.

·         Ability to perform tasks on a ladder 10ft. and higher.

·         The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: While performing the duties of this job, the employee is regularly required to sit and lift objects up to 100 pounds. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

 

THE SF LGBT CENTER

The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by:

     • Fostering greater opportunities for people to thrive.

     • Organizing for our future.

     • Celebrating our history and culture.

     • Building resources to create a legacy for future generations

EQUAL OPPORTUNITY

The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status or any other basis prohibited by statute.

APPLICATION PROCESS

Submit: Cover letter expressing your interest and resume detailing experience/qualifications

SF LGBT Community Center

1800 Market Street

San Francisco CA 94102

www.sfcenter.org

Email: jobs@sfcenter.org

Please include: Room Rental Coordinator in subject line

NO PHONE CALLS PLEASE

Deadline: open until filled


JOB TITLE:  Employment Services Associate
REPORTS TO: Director of Economic Development
STATUS:  Full-Time/ Non-Exempt/ Permanent
COMPENSATION:  $22.00 Per Hour (Annual Salary is $45,760). Competitive Salary includes paid medical insurance, paid vacation time, personal days, health days, and holidays  
SCHEDULE: Monday-Friday; flexibility and occasional evening and weekend hours will be required

GENERAL SUMMARY: The TEP Employment Associate is a vital role in supporting the Center’s Trans and LGBTQ Employment programs, though community engagement, outreach, referral navigation, and services. The TEP Associate will work closely with the TEP Specialist to support planning community events, weekly workshops/ groups, community outreach, intakes, and retention. Furthermore, the TEP Associate will support the administrative, reporting, and enrollment activities as needed. 

Learn more about the Center’s Trans Employment Program here: www.transemploymentprogram.org and the Center at www.sfcenter.org   

The candidate should exemplify our team values that include:  

  • Demonstrated commitment to racial equity and inclusion 
  • Commitment to serve the most vulnerable (transgender/gender non-conforming people, people of color, people with disabilities, people who are marginally housed or homeless, unemployed and underemployed people, low-income people, etc.) 
  • Accountability and transparency 
  • Compassion and humility  

ESSENTIAL JOB FUNCTIONS:
 

  • Support the coordination and facilitation of job search workshops and life skills classes tailored specifically for transgender community members with multiple barriers to employment. Working collaboratively with the TEP Specialist cover a variety of topics including: resume and cover letter writing; completing employment applications; interviewing techniques; networking; effective workplace communication; pre-job fair tips; and others. 
  • Conduct intakes, assess client services eligibility, identify immediate needs, assessment, provide referrals to TEP Specialist and local community programs. 
  • Support program outreach and community engagement with our partners. Including supporting the development outreach materials, referral resource materials, and social media outreach. (Experience with Hootsuite is a plus). 
  • Support administrative needs including client follow-up support, program intakes, updating client folders, evaluations, client notes, accurately documenting client services, and collecting and entering client data.
  • Maintain participant case records, program data, and other records updated as needed.  
  • Support event planning and program outreach efforts including supporting community planning of Trans Day Of Visibility, Trans Day Of Remembrance, and other community events such our #HireTrans campaign and other educational efforts.
  • Support community communication – including emails, newsletters, client appointment bookings, and sharing referrals. 
  • Provide other program support including; attending collaborative meetings, sharing activities of partners, serving as a liaison for all activities related to the TEP program and trans programs in the Bay Area.
  • Provide other program support including; attending collaborative meetings, monitoring the activities of partners, serving as a liaison for all activities related to the mentoring program and/or collaborative activities shared within the Employment Services programs. 
  • Develop and maintain community resources. Schedule and conduct outreach with outside agencies to increase referrals and awareness of the Center’s Employment Services programs including the Center’s Trans Employment Program.
  • Work with the Economic Development team to develop and implement program goals, plans, and timelines.  

 

Qualifications & Experience

 

  1. Sensitivity and commitment to the transgender community and familiarity with the diversity of transgender, lesbian, gay, and bisexual identities are required. Experience working and supporting the advancement of transgender/GNC communities of color strongly preferred.
  2. Spanish bilingual skills highly desired. Fluency in English required. 
  3. Detail-oriented, hardworking, self-starter, and able to complete tasks assigned in a timely manner.
  4. Understanding of local SF/Bay Area community resources and willingness to build knowledge of  local and state trans rights and employment needs for the transgender / GNC / TPOC communities.
  5. Fierce commitment to work with a diverse team and collaborate across different work styles, including the ability to work both independently and within a team-oriented organizational structure.
  6. Strong interpersonal, verbal, and written communications skills.
  7. Proficient in MS Office or similar programs. Social media, web marketing, and online scheduling skills a plus.
  8. Innovative and self-starter approach, including solution-oriented, coaching, and conflict resolution approach. Ability to adapt to changing environment and priorities.
  9. Commitment to the mission of the San Francisco LGBT Community Center.  Experience with and commitment to working in a multicultural environment.
  10. Requires flexibility in working some evening and/or weekend hours.

THE SF LGBT CENTER

The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies.

The Center’s strategies inspire and strengthen our community by:

     • Fostering greater opportunities for people to thrive.

     • Organizing for our future.

     • Celebrating our history and culture.

     • Building resources to create a legacy for future generations.

EQUAL OPPORTUNITY

The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status or any other basis prohibited by statute.

APPLICATION PROCESS

Submit both resume and cover letter expressing your interest, experience, and qualifications to:

The SF LGBT Community Center

1800 Market Street

San Francisco CA 94102

www.sfcenter.org

Email: jobs@sfcenter.org

Or fax to: (415) 865-5501

Please include: Employment Services Associate in subject line

NO PHONE CALLS PLEASE

DEADLINE: Open until filled