Employment

The San Francisco LGBT Community Center has the following opening(s) at this time:

Community Programs Coordinator

Community Programs Specialist

TAY Navigator 

Employment Services Specialist

JOB TITLE:                                Community Programs Coordinator

REPORTS TO:                          Community Programs Manager

STATUS:                                    Regular/Non-Exempt/Full-Time 

COMPENSATION:               $21 / hour. Paid medical insurance, paid vacation, holidays and personal days.

SCHEDULE:                             Monday-Friday or Tuesday-Saturday rotating schedule; flexibility and evenings will be required.

GENERAL SUMMARY:  The Community Programs Coordinator is a member of the Center's Community Programs team and works in a collaborative capacity to provide skilled program coordination. Under the supervision of the Community Programs Manager, the Community Programs Coordinator is responsible for coordination of outreach and community engagement efforts, establishing and maintaining interagency collaborations, supporting volunteer development, coordinating grant-related activities, provision of in-person, phone, and web-based information and referral services, and special projects as assigned. The ideal candidate is a detail-oriented team player with excellent communication and people skills, is familiar with resources in San Francisco, and can problem-solve and handle pressure and changing prioritizes.

ESSENTIAL JOB FUNCTIONS:

Community Engagement

  • Coordinate outreach and community engagement efforts, in conjunction with Center staff and external partner organizations.
  • Establish and maintain interagency collaborations, including community and external partner engagement.
  • Develop and document LGBTQ-specific and culturally competent referrals and resources in the Bay Area.
  • Represent the Center in outreach efforts, such as community events, resources fairs, and partnership events.
  • Assist in the planning and implementation of community building activities and responses on current events and community issues including: lectures, readings, town hall meetings, celebrations, and arts and culture programs.
  • Coordinate projects and/or grant-related activities.
  • Assist in the coordination of Center Pride month activities.

Information and Referral Program

  • Provide direct person to person, telephone, and electronic communication to the public regarding Center and community information and resources.
  • Provide support and evaluation for volunteers for the Center’s Welcome Desk and Information and Referral (I&R) program, ensuring highest possible client service delivery. Provide staff back up for the Welcome Desk.
  • Contribute to data entry and regular updates of the I&R database and data analysis.
  • Work with Facilities staff and program staff to provide conflict resolution and de-escalation assistance, as needed.

Volunteer Program        

  • Assist with advanced training of I&R volunteers. Participate in planning and implementation of volunteer appreciation and professional development for volunteers.
  • Support volunteer activities for Center programs and services, including recruitment, training and scheduling of volunteers for specific program activities. 
  • Support Community Programs staff as needed to back up CyberCenter, ensuring smooth visitor experience and provide conflict resolution and de-escalation assistance, as needed.

Other Duties

  • Actively participate as a member of the Community Programs team including provision of back up for other program staff as needed.
  • Support special projects, including participating in the long and short term program planning, implementation of program activities, events, and initiatives, and tracking of statistics and evaluation data.
  • Other duties assigned by Community Programs Manager.
  • Work on evenings and weekend hours will be required.

Qualifications & Experience

  1. Commitment to the mission of the San Francisco LGBT Community Center. Experience and commitment to working in a multicultural environment.
  2. Minimum two-year experience working in community organizing, crisis management, direct service, and/or program coordination. Demonstrated ability to work with a broad cross-section of the LGBT community.
  3. Strong familiarity with LGBT resources in the Bay Area, including, but not limited to: health and wellness, housing, legal, employment, and social activities.
  4. Experience working collaboratively with multiple agencies.  
  5. Fluency in English is required.  Bilingual or ASL skills highly desired.
  6. Excellent customer-service abilities. Ability to communicate with tact and diplomacy.
  7. Excellent judgment and people skills, ability to work with stakeholders in a sensitive and effective manner. Ability to maintain strong boundaries. Strong communication, conflict resolution, de-escalation, and crisis management skills. Ability to maintain confidentiality.
  8. Strong interpersonal relationship skills and ability to work both independently, collaboratively with supervisor, and within a small team-oriented organizational structure. Ability to build strong partnerships across boundaries, roles, or socio-economic status.  
  9. Strong administrative skills and computer literacy, including Internet proficiency, Microsoft Office, Google Docs, and database programs. Experience with Salesforce a plus.
  10. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit and lift objects up to 30 pounds.  The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  

THE SF LGBT CENTER

The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by:

     • Fostering greater opportunities for people to thrive.
     • Organizing for our future.
     • Celebrating our history and culture.
     • Building resources to create a legacy for future generations.

EQUAL OPPORTUNITY

The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status or any other basis prohibited by statute.

APPLICATION PROCESS

Submit both resume and cover letter expressing your interest, experience and qualifications to:

The SF LGBT Community Center
1800 Market Street
San Francisco CA   94102
Email: jobs@sfcenter.org
Please include Community Programs Coordinator in the subject line.

NO PHONE CALLS PLEASE

DEADLINE: Open until filled. 

 

JOB TITLE:                           Community Programs Specialist

REPORTS TO:                     Community Programs Manager

STATUS:                               Regular/Non-Exempt/Full-Time 

COMPENSATION:             $20 - $21 / hour, depending on experience. Paid medical insurance, paid vacation, holidays and personal days.

SCHEDULE:                         Monday-Friday and Tuesday-Saturday rotating schedule; flexibility and evenings will be required.

The SF LGBT Center is seeking a detail-oriented team player with excellent communication and problem solving skills to serve as the Community Programs Specialist. The position works with the Community Programs staff and Center volunteers with a focus on community and partner engagement, outreach efforts, and in-person, phone, and web-based information and referral services. The ideal candidate will be a detail-oriented team player with excellent communication and people skills who can problem-solve and handle pressure and changing prioritizes.

GENERAL SUMMARY:  The Community Programs Specialist is a member of the Center's Community Programs team and works in a collaborative capacity to provide skilled program support. Under the supervision of the Community Programs Manager, the Community Programs Specialist is responsible for coordination of outreach and community engagement efforts, provision of in-person, phone, and web-based information and referral services, working with volunteers, coordinating grant-related activities, and special projects as assigned. The ideal candidate will be a detail-oriented team player with excellent communication and people skills who can problem-solve and handle pressure and changing prioritizes.

ESSENTIAL JOB FUNCTIONS:

Community Engagement

·         Coordinate outreach and community engagement efforts.

  • Assist in the coordination of community programs and responses on current events and community issues including: lectures, readings, town hall meetings, celebrations, and arts and culture programs.
  • Coordinate projects and or grant-related activities.
  • Assist in the coordination of Center Pride month activities.

Information and Referral Program

  • Provide direct person to person, telephone, and electronic communication to the public regarding Center and community information and resources.
  • Provide support and evaluation for volunteers for the Center’s Welcome Desk and Information and Referral (I&R) desk, ensuring highest possible client service delivery. Provide staff back up for the I&R desk.
  • Contribute to data entry and regular updates of the I&R database and data analysis.
  • Work with Facilities staff and program staff to provide conflict resolution and de-escalation assistance, as needed.

Volunteer Program        

  • Work with Operations staff and Technical staff to keep Cyber Center equipment in operating condition and to provide conflict resolution and de-escalation assistance, as needed.
  • Assist with volunteer recruitment and training volunteers.  Participate in planning and implementation of volunteer appreciation and professional development for volunteers.
  • Support basic volunteer coordination for Center programs and services, including recruitment, training and scheduling of volunteers for specific program activities. 

Other Duties

·         Actively participate as a member of the Community Programs team including provision of back up for other program staff as needed.

·         Support special projects, including participating in the long and short term program planning, implementation of program activities, events, and initiatives, and tracking of statistics and evaluation data.

·         Other duties assigned by Community Programs Manager.

·         Work on evenings and weekend hours will be required.

Qualifications & Experience

1.       Commitment to the mission of the San Francisco LGBT Community Center. Experience and commitment to working in a multicultural environment.

2.       Minimum two-year experience working in community organizing, crisis management, direct service, and/or program coordination. Demonstrated ability to work with a broad cross-section of the LGBT community.

3.       Experience working collaboratively with multiple agencies desired.  

4.       Strong familiarity with LGBT resources, including, but not limited to: health and wellness, housing, legal, employment, and social activities.

5.       Fluency in English is required.  Bilingual or ASL skills highly desired. 

6.       Excellent customer-service abilities. Ability to communicate with tact and diplomacy.

7.       Excellent judgment and people skills, ability to work with stakeholders in a sensitive and effective manner. Ability to maintain strong boundaries. Strong communication, conflict resolution, de-escalation, and crisis management skills. Ability to maintain confidentiality. 

8.       Strong interpersonal relationship skills and ability to work both independently, collaboratively with supervisor, and within a small team-oriented organizational structure. Ability to build strong partnerships across boundaries, roles, or socio-economic status.  

9.       Strong administrative skills and computer literacy, including Internet proficiency, Microsoft Office, Google Docs, and database programs. Experience with Salesforce a plus. 

10.   The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit and lift objects up to 30 pounds.  The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  

THE SF LGBT CENTER

The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by:

     • Fostering greater opportunities for people to thrive.
     • Organizing for our future.
     • Celebrating our history and culture.
     • Building resources to create a legacy for future generations.

EQUAL OPPORTUNITY

The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status or any other basis prohibited by statute.

APPLICATION PROCESS

Submit both resume and cover letter expressing your interest, experience and qualifications to:

The SF LGBT Community Center
1800 Market Street
San Francisco CA   94102
Email: jobs@sfcenter.org
Please include Community Programs Specialist in the subject line.

NO PHONE CALLS PLEASE

DEADLINE: Open until filled. Interviews to begin in March 2017.

JOB TITLE:               TAY Navigator   

REPORTS TO:           Youth Services Program Manager

STATUS:                     Full time / 40 hrs/week/Non-Exempt   

GENERAL SUMMARY:  Under the direction of the Youth Program Manager, the Navigator will work closely with the Youth Program team to provide a robust referral and navigation services to LGBTQ transitional age (18 – 24) youth, ensuring connection to collaborative partners, as well as other resources throughout San Francisco’s systems of care.  The services the Navigator provides are embedded in the Center’s Youth Program that drop in and structured group programming, mental health services, crisis intervention and referral services, and a dedicated youth space. The program is rooted in trauma-informed and harm reduction models and a high percentage of program participants have experienced physical and/or sexual abuse, homelessness, engagement with criminal justice and/or foster care systems, substance use/abuse, and/or mental health challenges. The Navigator position is a key leadership position on the youth program team.

ESSENTIAL JOB FUNCTIONS:

1.       Work as part of an interdisciplinary team of program staff and mental health clinicians to assess youth program participants needs and connect youth with referral resources.  Activities may include accompanying youth to appointments, advocacy/trouble shooting with referring agencies, and systems navigations. Additionally, the Navigator may screen and provide support for youth to apply to services and /or public benefits. 

2.       The Center’s TAY Navigator will work with collaborative partners (Larkin Street Youth Services, Dimensions Clinic, LYRIC, St. James Infirmary, and other partners) to ensure that services are effectively coordinated within the collaborative networks and that LGBTQ TAY youth are well served wherever they are at in the safety network.

3.       Maintain strong relationships with appropriate collaborative partners and represent the Center at meetings and in collaborative activities. Coordinate outreach and engagement activities with internal and external collaborators.

4.       Work with Youth Program Manager to maintain youth program files and documentation of progress notes.  Track program data related to Navigation services and provide data and written reports on program activities.

5.       Creation of special programming to address the needs of youth who are close to “aging out” of eligibility for TAY services

6.       Provide leadership on youth services team as well as to other Center programs and activities as appropriate, which may include leading significant projects, serving as youth program lead when the Youth Program Manager is absent, representing the youth program and/or the Center in meetings with internal and external stakeholders, and supporting a strong and healthy team and organizational culture.  Actively participate as a member of the program team, including provision of back up for other program staff as needed.

7.       Participate in required department, inter-departmental and agency-wide meetings, trainings, and activities, which may include some evening and weekend hours;

Qualifications & Experience

1.       Commitment to the mission of the San Francisco LGBT Community Center.  Experience and commitment to working in a multicultural environment.

2.       Minimum three-year experience in working with LGBTQ youth and demonstrated ability to work with homeless and/or marginally housed, disengaged transitional age youth (18 – 24).

3.       Minimum one-year experience working one on one with LGBTQ transitional age youth, including case management, counseling, intensive referrals, or other comparable work.

4.       Experience in a harm reduction and trauma informed programs as well as strong experience providing services addressing homelessness, violence, substance use, mental health, and criminal justice systems. 

5.       Strong interpersonal, communication and conflict resolution skills.

6.       Ability to maintain confidentiality. As youth services are provided within a collaborative context, position may need to meet guidelines established by collaborative partners to share confidential client information across agencies.

7.       Ability to work independently, collaboratively with supervisor or as part of a team in a fast paced environment. 

8.       Computer/PC literacy, including Internet proficiency, Microsoft Office software and networked systems. 

9.       Fluency in English is required.  Bilingual or ASL skills highly desired.

10.   This job will require travel within the San Francisco service provider network utilizing public transportation. 

11.   The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit and lift objects up to 10 pounds.  The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

THE SF LGBT CENTER

The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by:

     • Fostering greater opportunities for people to thrive.

     • Organizing for our future.

     • Celebrating our history and culture.

     • Building resources to create a legacy for future generations..

EQUAL OPPORTUNITY

The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status or any other basis prohibited by statute.

APPLICATION PROCESS

Submit:

·                     Cover letter expressing your interest

·                     Resume detailing experience/qualifications

SF LGBT Community Center

1800 Market Street

San Francisco CA 94102

www.sfcenter.org

Email: jobs@sfcenter.org

Or fax to: (415) 865-5501

Please include: TAY Navigator in subject line

NO PHONE CALLS PLEASE

DEADLINE: Friday, March 31, 2017 

Job Title:                    Employment Services Specialist

Reports to:                 Director of Economic Development/ Manager of Employment Services

Type:                          Regular / Full-Time/Non-Exempt

Compensation:          $43,680 - competitive salary, full health benefits, paid vacation and holiday

General Summary: Under the direct supervision of the Employment Services Manager and Director of Economic Development, the Employment Services Specialist is responsible for client amassment, management, and implementation.  The Employment Services Specialist provides job search, case management, and placement assistance to the Center’s Trans Employment Program and LGBTQ Employment Services clients with multiple barriers to employment.

PROGRAM OBJECTIVE:

Assess and assist job seeker clients with identifying and addressing job ready barriers to employment. Increase the number of transgender, GNC, LGBTQ people who have stable employment and/or access to training programs by means of empowerment/case management/job search assistance.

Essential Job Functions:

Employment Counseling/Case Management/Job Search & Placement Assistance:

•         Provides job search, intake, case management, and placement assistance to Trans Employment Program and Center clients and follow-up services after placement, maintaining contact with supervisors and clients. Makes appropriate job referrals and assists with the job match.

•         Assesses clients’ occupational skills and interests as they pertain to the local job market and assists them in setting and reaching appropriate employment objectives. Provides career, vocational and employment counseling, and assists in the development of an Employment Action Plan by determining clients’ educational and professional qualifications and transferable skills.

•         Assists clients in identifying appropriate short and long-term employment objectives; maps out strategies for reaching employment objectives; provides corresponding job development; and supports the client throughout the job search.

•         Helps clients to navigate the Center and collaborative services to pursue their employment goals through job search workshops, life skills classes, resource referrals.

•         Provides case management and referrals for participant support services as necessary, including: counseling, legal, crisis intervention, housing, transportation, and medical.

Workshop Facilitation and Classroom Instruction:

•         Coordinates and facilitates job search workshops and life skills classes tailored specifically for trans/GNC/LGBTQ community members with multiple barriers to employment on a variety of topics including: resume and cover letter writing; completing employment applications; interviewing techniques; networking; effective workplace communication; pre-job fair tips; and others.

•         Coordinates and conducts individual and group instruction through demonstration, lecture, guest speakers, cooperative learning activities and other modalities of teaching which address learning style differences and potential learning disabilities.

Community Relations, Events, and Coordination:

•         Collaborate with community partners and support local movement building efforts and community events including TDOR, TDOV, and others.

•         Represents the Center and Trans Employment Program in related community forums and at networking events.

•         Coordinate reoccurring workshops and groups including Trans Job Club, Networking events, Transcode, and others as needed. 

Program Administration:

•         Ensures compliance with agency and funding reporting requirements including contract documentation for two government contracts.

•         Responsible for tracking and reporting client progress. With the support program assistant maintain all administrative standards including client files, case notes, client follow-up, and monthly, quarterly, and annual program reports. Maintain client files and ensure client confidentiality for program participants. 

•         Maintains participant case records, program data, and other records as needed.

•         Assists in preparation for program audits and monitoring visits.

•         Actively participate as a member of the Economic Development team, including supporting Economic Development program activities, and general Center functions as appropriate

Qualifications:

•         Commitment to the mission of the San Francisco LGBT Community Center.  Experience and commitment to working in a diverse environment.

•         Minimum two years’ experience working in workforce development

•         Experience working with the Transgender/ GNC/ LGBTQ community and a knowledge of transgender community issues required.

•         Strong communication and conflict resolution skills, ability to maintain confidentiality. 

•         Strong verbal and written communication skills.

•         Detail-oriented and able to complete paperwork accurately and in a timely manner.

•         Ability to work both independently and within a team oriented organizational structure.

•         Innovative and entrepreneurial approach, including solution oriented approaches to complex issues. Ability to adapt to changing environment and priorities.

•         Basic knowledge of employment law and human resource issues as they relate to hiring, recruiting and interviewing candidates

•         Must be able to work in a culturally diverse and fast paced environment.

•         Computer proficient in MS Office or similar programs, understanding of social media, CRM, research experience a plus

•         Experience providing services such as employment counseling, case management and job development to adults from various professional backgrounds with barriers to employment, is required.

•         Fluency in English is required.  Spanish bilingual skills desired. 

THE SAN FRANCISCO LGBT COMMUNITY CENTER

The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies.

The Center’s strategies inspire and strengthen our community by:

     • Fostering greater opportunities for people to thrive.

     • Organizing for our future.

     • Celebrating our history and culture.

     • Building resources to create a legacy for future generations.

EQUAL OPPORTUNITY

The SF LGBT Center is proud to be an equal opportunity employer.  People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or intersex are encouraged to apply.  The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment.  No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status, or any other basis prohibited by statute.

APPLICATION PROCESS

Submit both resume and cover letter explaining your interests and qualifications to:

The SF LGBT Community Center

1800 Market Street

San Francisco CA  94102

Email: jobs@sfcenter.org

Or fax to: (415) 865-5501

NO PHONE CALLS PLEASE

DEADLINE: Open until filled.